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DANA deposit and withdrawal

DANA is one of our most widely used payment methods. To deposit via DANA, log into your account, select the Deposit option, and choose DANA as your payment rail. We provide a DANA payment link that opens the DANA app or web wallet. Enter your desired deposit amount — our platform supports a range of deposit sizes from modest to substantial limits. Confirm the transaction in DANA; funds typically credit to your account within minutes. For withdrawals, request a withdrawal through your dashboard, select DANA as the destination, and enter your registered DANA phone number. The DANA account linked to your registration receives the funds. Processing follows standard windows; withdrawals are processed on working days subject to verification queues.

To use DANA, you must have a verified DANA account linked to a personal mobile number. First-time users may undergo additional KYC verification to ensure secure transactions. Your DANA balance and transaction history remain separate from your selo demo account; DANA handles its own security and data protection. We recommend reviewing DANA's own terms for transfer limits, fees, and service hours. During major holidays such as Idul Fitri or Idul Adha, DANA processing may experience delays. If your DANA withdrawal does not arrive within the expected window, contact our support team with your transaction ID.

OVO and GoPay usage

OVO and GoPay are Indonesia's leading e-wallet platforms. Both work similarly on selo demo: select your preferred wallet during deposit, enter the amount, and confirm the transaction in the OVO or GoPay app. Our platform redirects you to the wallet's secure payment interface. Deposits typically process within minutes. For withdrawals, select OVO or GoPay from the withdrawal menu, confirm your phone number, and submit the request. The funds return to your registered wallet account.

Both OVO and GoPay require account binding during KYC verification. Your phone number must match your selo demo registration details for secure transactions. Some users link multiple phone numbers to their wallets; use the same number you provided during account setup to avoid withdrawal delays. OVO and GoPay occasionally conduct maintenance windows that may affect deposit and withdrawal processing. Check the status page on their apps or websites if you experience delays. ShopeePay, LinkAja, and QRIS follow the same binding and verification flow. We recommend keeping your wallet's transaction history updated and reviewing their terms for transfer limits and fees.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure and straightforward deposit method. During deposit setup, select your preferred bank (BCA, Mandiri, or BRI). We assign you a unique VA number linked to your account. Transfer funds from your personal bank account to this VA using any ATM, mobile banking app, or bank counter. The deposit amount typically credits to your selo demo account within minutes of confirmation by the bank. No additional fees apply on our platform side, though your bank may charge standard transfer fees.

For withdrawals, request a withdrawal amount through your dashboard and select your preferred bank. The funds return to the bank account you used for the original deposit. This matching requirement ensures security and prevents unauthorized transfers. Withdrawals are processed on working days; weekend and holiday requests are queued for the next business day. Large withdrawals may require additional verification and can take longer. Keep your bank statement handy if you need to prove a deposit or resolve a stalled transaction. BNI transfers may be available through QRIS (QR code scanning) or partner integrations — check your account dashboard or contact support for current options in your region.

Fees, limits and verification

Our platform does not charge deposit or withdrawal fees for most payment methods. However, your chosen payment provider (DANA, OVO, GoPay, bank) may deduct standard transaction fees. Deposit and withdrawal limits vary by payment method and account age. New accounts may have lower initial limits; limits increase as you complete KYC verification and build transaction history. DANA and OVO typically support amounts in common ranges; bank VAs accommodate larger single transfers. Check your account dashboard for your specific limits.

KYC (Know Your Customer) verification is mandatory before your first withdrawal. We require your full name, date of birth, identity document, and address. Verification typically completes within subject to verification on working days. Once verified, you can deposit and withdraw freely within your account limits. If verification is delayed, contact our support team with your submission reference. Some users may be asked to provide additional documents (proof of address, bank statement) to complete verification. This is a standard practice to prevent fraud and ensure compliance with regulations. Keep your identity documents and contact details updated in your account settings.

Resolving a stalled transaction

If a deposit does not credit to your account within the expected window, first check your bank or e-wallet statement to confirm the payment was deducted. If the funds left your account but did not arrive at selo demo, note the transaction ID or reference number. Contact our support team by email with your account email, the transaction ID, the payment method used, the amount, and the date. Include a screenshot of your bank or wallet confirmation if possible. Our support team investigates stalled deposits and typically responds with a resolution or next steps within standard business hours.

Withdrawal delays may occur during high-volume periods or if additional verification is required. If your withdrawal request shows "pending" longer than usual, check your email for any verification requests from our platform. Complete the requested verification steps promptly. If you do not receive follow-up communication within the expected window, contact support with your withdrawal request ID and account email. We maintain transparent transaction records accessible from your dashboard. Never share your account password or personal verification codes with anyone, even when contacting support. Our team will always request information through secure channels only.