selo demo Privacy Policy

This page describes what we collect when you use selo demo and how we keep that data protected throughout your account lifecycle. We take your privacy seriously and operate under strict data-handling principles that comply with Indonesian payment regulations and international anti-money-laundering standards.

When you register an account on selo demo, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or play our slot games and live-dealer tables, you share certain personal information with us. We explain below exactly what we collect, why we need it, how long we store it, and what rights you have over your data. Our approach is transparent — we do not sell your information to third parties, and we encrypt sensitive details like bank account numbers and identity documents.

If you have questions about our privacy practices or wish to exercise your rights regarding your data, our support team is available during business hours in English and local languages. You can request data access, corrections, or deletion by contacting us via the channels listed at the end of this policy.

What Data We Collect on selo demo

Account Registration and Identity Information

We collect your name, email address, phone number, and date of birth during account registration on selo demo. We use this information to create your account, send you login credentials, and verify your identity during the Know Your Customer (KYC) process. Your phone number is also used for account recovery if you forget your password or lose access to your registered email.

For KYC verification, we ask for a government-issued ID (such as an Indonesian national identity card) and proof of address (such as a utility bill or bank statement). We photograph or scan these documents, store them encrypted on our servers, and use them only to verify your identity and comply with anti-money-laundering regulations. We do not share these documents with external parties unless required by law.

Payment and Transaction Data

When you deposit funds into your selo demo account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, time, payment method, and a transaction ID. We also record your bank account number or e-wallet identifier so we can return your withdrawals to the same source account.

We store this transaction history indefinitely for accounting and compliance purposes. Payment processors (mobile banking, local payment, online payment, etc.) retain their own records on their systems; we do not control how long they store your data. Your bank also maintains its own record of transfers to our payment collection accounts.

Data security note: We encrypt all payment information in transit and at rest. We do not store full credit card numbers or e-wallet passwords. When you authorize a payment via e-wallet or mobile banking, those platforms handle the sensitive credential exchange; we receive only a confirmation token.

Game Play and Account Activity Data

We collect and store records of every game session on selo demo — the date, time, game title (Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways, or live blackjack), amount wagered, and outcome. We use this data for fairness auditing, fraud detection, and to support customer service inquiries (e.g. if you dispute a game result or question your account balance).

We also log your IP address, device type (mobile, desktop, tablet), and approximate geographic location based on IP lookup. This helps us detect suspicious activity such as account access from multiple countries simultaneously or login attempts from flagged locations. It also helps us enforce our jurisdiction restrictions — if we detect access from a location where our services are not permitted, we may restrict your account.

Communication and Support Data

When you contact our support team via live chat, email, or messaging, we store your messages and our responses. We use these records to provide customer service, investigate disputes, and improve our support processes. Your support history remains accessible to you and to our team members during their business hours.

1

Identity documentsIndefinite

Stored encrypted; used for KYC verification and regulatory compliance only.
2

Transaction historyIndefinite

Retained for accounting, tax reporting, and fraud prevention.
3

Game logs5 years

Kept for audit and dispute resolution; older logs may be archived or deleted.
4

Support messages2 years

Retained for quality assurance; older messages are archived after 2 years.

How We Use Your Data and Your Rights

Our Use of Your Information

We use the data we collect on selo demo for the following purposes: (1) account administration — creating your account, processing deposits and withdrawals, resetting your password, and managing account closure; (2) regulatory compliance — verifying your identity, detecting money laundering or fraud, and reporting to Indonesian authorities if required; (3) customer support — investigating disputes, answering your questions, and handling account recovery requests; (4) game fairness — auditing game outcomes, detecting cheating, and ensuring our random-number generators function correctly; (5) security — monitoring for unauthorised access, unusual activity patterns, and attacks against our platform; (6) platform improvement — analysing user behaviour in aggregate to improve our games, payment flow, and support systems.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to advertising networks, data brokers, or third-party marketers. We may share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, etc.) to the extent necessary to process your transactions, and with legal authorities if required by law or court order.

Your Rights Regarding Your Data

You have the right to request access to your personal data stored on selo demo. We will provide you with a copy of your account information, transaction history, and game logs within 14 business days of your request. You also have the right to request correction of inaccurate data — for example, if your registered address is outdated, you can request we update it.

You can request deletion of your account and associated data, with the following exceptions: (1) transaction records and identity documents must be retained for a minimum of 5 years to comply with Indonesian financial regulations; (2) game logs may be retained indefinitely for fairness auditing. Upon account deletion, we remove your contact information, game history, and other non-regulatory data within 30 days.

If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with our support team during business hours. We will investigate within 7 business days and respond with our findings. If you remain unsatisfied, you have the right to escalate your complaint to the Indonesian personal data protection authority or pursue legal remedies under applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on selo demo to maintain your login session, remember your preferences (such as game sound settings or bet amount), and analyse your use of our platform. These cookies are stored on your device and transmitted with each request to our servers.

Most browsers allow you to disable cookies. If you disable cookies on selo demo, you may experience technical issues such as frequent logouts or loss of your preferences. We do not use third-party cookies for advertising tracking. Our cookies are first-party cookies used only for platform functionality and internal analytics.

Data Location and International Transfer

Our servers are located in multiple jurisdictions, including Indonesia and regional data centres in Southeast Asia. Your data may be transferred to and processed in these locations. These servers are protected by physical security measures, firewalls, and encryption. We comply with Indonesian data protection standards and do not transfer your data outside Southeast Asia without explicit consent, except as required by law.

If you access selo demo from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed locally and encrypted in transit. Our payment processors (e-wallet, mobile banking, local payment) may maintain their own data centres in different regions; their data handling is governed by their own privacy policies.

Data controller: selo demo (the operating entity of this platform)
Data processors: Payment processors, web hosting providers, analytics services
Jurisdiction: Indonesian law; disputes resolved under Indonesian jurisdiction
Contact method: Support team during business hours via live chat or email

Policy Changes and Updates

We reserve the right to update this privacy policy at any time. If we make material changes — for example, if we begin sharing data with new third parties or change our data retention periods — we will notify you via email and provide a 14-day notice period before the changes take effect. Your continued use of selo demo after the notice period constitutes acceptance of the updated policy.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team during business hours. They are available in English and Indonesian via live chat on the platform or email. We aim to respond to all privacy inquiries within 7 business days. Your privacy is fundamental to how we operate selo demo, and we remain committed to transparent and responsible data handling.